Understand credits and billing

Check usage and subscription

Costs and access vary by feature and plan. An available balance is not the same as a payment confirmation, and a pending charge may affect the amount available.

1. Open your profile and look for Credit Management if it is available to you. Review available credits, any pending charges and the displayed usage information.
2. Open Manage plan or Manage billing when available to review subscription and payment details.
3. Before using a paid feature, check the applicable feature access and credit cost shown to your workspace.

If access is restricted

Read the workspace access or billing message and ask an authorised manager to review the plan, payment or credit balance. If a payment was not completed, follow the available payment prompts; returning from checkout alone does not confirm payment.

Use the billing contact shown on the billing page if the issue cannot be resolved within your workspace.